The incident is confirmed to be resolved, with healthy results being seen at 12:49.
Posted Oct 20, 2026 - 12:49 AEDT
Identified
Our engineers have deployed a fix and are waiting on results.
Posted Oct 20, 2026 - 12:40 AEDT
Update
We are continuing to investigate this issue. Our engineers can see HTTP 503 responses from the US common-bff GraphQL endpoint. It seems as though the issue started on 17 October, however proactive monitoring did not identify the issue. We picked up the incident once reported by a customer. Most customers retrieve results via the integrated ATS explaining why the issue was not noticed earlier by customers.
Posted Oct 20, 2026 - 12:26 AEDT
Investigating
Customers are unable to login to TalentHub. There is no impact on candidates completing interviews or accessing Sapia.ai services. Users trying to login to the platform are receiving a "Sign in failed, please contact support." error message.
Posted Oct 20, 2026 - 01:01 AEDT
This incident affected: United States (N. Virginia) (TalentHub Portal).