The issue has been identified and a fix is being implemented.
Posted Oct 05, 2022 - 13:30 AEDT
Update
We narrowed down the issue to AWS CloudFront and tried to call the AWS team for support.
Posted Oct 05, 2022 - 12:00 AEDT
Update
We found the error happened more frequently around 50% of failures.
Posted Oct 05, 2022 - 11:16 AEDT
Investigating
We actively monitored and found the 403 error started to occur but less frequently. it will cause partial Australian Candidates not to be able to complete Ci and Vi. (EU and US regions are working well). We continue to look into solutions.
Posted Oct 05, 2022 - 10:30 AEDT
This incident affected: Chat Interview and Video Interview.