Chat Interview and Video Interview Performance Degrading

Incident Report for Sapia.ai Status

Resolved

We redeployed Ci and Vi front-end code. The issue is gone

Posted Oct 04, 2022 - 18:30 AEDT

Monitoring

We deployed a tested version, which reduces the frequency slightly, from around 50% to 25%. We tried to figure out another solution

Posted Oct 04, 2022 - 14:00 AEDT

Identified

We continue to look into this issue. We found the error happened more frequently, around 50%

Posted Oct 04, 2022 - 12:48 AEDT

Investigating

We received some customer tickets from candidates regarding the issue

Posted Oct 04, 2022 - 12:48 AEDT

This incident affected: Chat Interview and Video Interview.